I was overjoyed this time when I got my new I-tips!! Kali is the best! After speaking with her about my concerns with the tips not fitting the 5mm links, she obviously listened to my concerns as a fellow stylist and corrected the mishap in a phenomenal way!! The hair fit seamlessly and I was able to use the microlinks without a problem. My client is ecstatic and so am I! Take notes to all salon owners and hair distributors! Be as confident and sure about your brand that you can take constructive criticism without taking it personal like Kali did. You will always get perfect ratings. THANK YOU KALI!!